Shipping Policy

Last updated: August 21, 2026

This Policy explains shipping for orders placed through Love Profumo.

1. U.S. shipping

Love Profumo currently offers free tracked U.S. shipping on every order to eligible addresses accepted at checkout. Available carriers and services can vary by destination, product, and carrier rules.

2. Fragrance shipping restrictions

Many fragrances contain alcohol or other ingredients subject to carrier transportation rules. As a result, some fragrance orders may be limited to eligible ground or other approved transport services, and certain destinations or expedited services may not be available. The shipping options accepted by checkout and the carrier determine eligibility for a particular order.

3. Processing and shipment estimates

We prepare accepted orders for shipment as promptly as reasonably possible. Any specific shipment or delivery estimate displayed at checkout, on a product page, or in an order communication is an estimate unless expressly stated as guaranteed.

4. U.S. online-order delay rights

We maintain a reasonable basis for shipment representations we make. If we cannot ship within the timeframe we stated—or, where no shipment timeframe was stated, within the period required by applicable U.S. law—we will notify you and provide the delay, cancellation, and refund options required by law. Where required, you may cancel an unshipped delayed order for a full and prompt refund rather than agree to the delay.

5. Tracking

Tracking information is provided when available after an order is prepared for shipment. Carrier tracking can take time to begin updating after a shipping label is created or the parcel is transferred to the carrier.

6. Address accuracy

Please provide a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment begins. If a parcel is returned because an address supplied by the customer was incomplete or incorrect, contact us so we can review available options.

7. Delivery events, loss, or damage

If tracking indicates an unusual delay, loss, or delivery problem, email us with your order number. If a parcel or product arrives damaged, retain the packaging and take photographs where practical. We will review the carrier and order evidence and explain the next step.

8. Risk and carrier scans

A carrier scan marked “delivered” does not automatically resolve every delivery dispute. We may ask you to check the delivery location, household members, building staff, or carrier information while we investigate. Remedies are determined after review of the available evidence and applicable law.

9. Contact

Shipping enquiries: orders@loveprofumo.com.