Returns Information

All orders can be returned up to 30 days after the ship date for a full refund less shipping and gift wrap charges. If you would like to return a product from your order, simply send the product back to the address below in its original packaging.

Returned items must be unused and must be returned in their original packaging (including any shrink wrap, seals etc) with the accompanying documentation. 

We are unable to accept items for return where they have been opened/unsealed and are therefore unsafe/unsuitable for resale.

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. 

You can expect a refund within one billing cycle of us receiving your returned product. 

Shipping charges are non-refundable for undelivered, unclaimed, returned and refused packages, unless we have made an error.

Returns Should be sent to: Returns
Order # (Include your order number)
5 Plant Avenue
Hauppauge  NY 11788

Damage Claims

All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Love Profumo within 24 hours from the receipt of goods. In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us as it may be required for inspection by the carrier.